Thank you for shopping at Zonix Assets Shop. Since we provide non-tangible, irrevocable digital goods, we do not issue refunds once the order is confirmed and the product link is sent or accessed.
As a customer, you are responsible for understanding this upon purchasing any item at our site.
Nature of Digital Products
Unlike physical goods, digital assets (Softwares, Courses, Templates, and AI Prompts) can be downloaded or copied immediately after purchase. Therefore, we generally offer no refunds unless there is a technical defect in the file that we cannot fix.
Refund Eligibility
We only consider refund requests under the following circumstances:
- Non-delivery of the product: Due to some mailing issues, you do not receive a delivery email from us.
- Major defects: The software or file has a fatal error or is corrupted (this must be verified by our technical team).
- Product not-as-described: A request based on this event will be settled on a case-by-case basis.
Support First Policy
Before requesting a refund, we highly recommend contacting our support team via WhatsApp or Email. 99% of the time, we can solve your technical issue or guide you through the installation process.
No Returns
Since our products are digital, there is no need to “return” any physical item. Once a refund is issued (in exceptional cases), your access license to that specific product will be terminated.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- WhatsApp: +92 345 9572619
- Email: support@zonixassets.shop
